support: egress™ server

Viator Networks provides technical support for the Egress™ Server software only. Technical support is restricted to registered customers and is provided only during the warranty period. Fee-based support is available after the product warranty has expired. For systems shipped on Dell™ hardware, support is provided only by Dell Computer Corporation and is subject to the level of support obtained at the time of purchase.

Software Support

If you have a Egress™ software related question, please contact Viator's Technical Support Desk at +1 480 704 4909 x3#. Please have your Egress™ license code available when contacting technical support. Support is also available online at support.viatornetworks.com. Please use the link to get answers to common configuration questions. If you have not accessed online support before, you will be asked to register prior to gaining making any support inquiries.

Support Hours and Contact Information

Telephone support hours : 9am - 5pm Mountain Standard Time (Arizona)
24/7 online support: support.viatornetworks.com
Email & trouble ticket support: helpdesk@viatornetworks.com
Contract support: Please use the contact telephone numbers and email addresses provided in your contract

Please note that e-mail sent during non-business hours will likely get a response during the next business day.

Installation support is available at no cost for a period of 30-days from the date of purchase. After 30 days, support is billed at $150 per incident or via support contract.

Updated: March 16, 2005