Viator Network's Logosolution overview

Selecting and installing High-speed Internet access (HSIA) service isn't rocket science--but many make it seem that way. It's simply looking and thinking before you leap. Using our products and methods you can easily install a complete solution at a price so low you can provide Internet service as a no-cost amenity. It can't get much easier than that.

Viator Network's objective is simple: educate you in what to look for in a high-speed Internet solution, help you identify the best solution for your property, determine what near and long term needs you may have, and then recognize when you're about to pay too much.

Our products include our Egress ™ Internet access management server and Egress™ Port and EgressDSL™ connectivity devices that are compatible with common property infrastructure. Turnkey solutions include on-site evaluation, travel, labor, hardware, software, and technical support. Either way, you get a well-tested solution at highly competitive prices with unbeatable product support.

Why HSIA?

Many property owners wonder why they should offer high-speed Internet access in the first place. There are many answers to this question, but the simplest is because it's where the market is heading. For example, the American Automobile Association has established HSIA as a required amenity for hotels to achieve a four or five-diamond rating. They recommend it for the three-diamond rating. The Mobil Travel Guide has similar requirements. Also, since March 2002, more than half of all Internet traffic is generated from high-speed connections, which means customers are being more accustomed to the performance of high-speed networks. In short, the writing is on the wall: you will need to offer high-speed Internet access to attract and retain customers.

Our Process

In order to provide the best solution at the best price, Viator Networks undertakes a four-step process in assisting you in determining how best to address your needs. We use this process regardless of whether you're interested in purchasing one of our Egress™ products or are considering a turnkey solution.

The four steps are:

  • Discussion - determining the requirements and goals
  • Evaluation - determining the existing infrastructure
  • Recommendation - suggest strategies for reaching customer's goals
  • Installation - implementing the solution

This time-tested method allows us to help you determine the best solution for each property.

Discussion

Installing HSIA isn't as simple as saying "plug me into the Internet." Many important things need to be discussed prior to selecting a specific solution. Issues such as determining what service works best in your property, offering the service for free or charging a use fee, determining what the near and long-term goals are, and whether to integrate with the PMS so the guest has a record of service use on their folio are critical to effective solution planning and implementation. We'll also calculate your ROI based on a number of cost and savings scenarios. At Viator Networks, we sit down with every customer--whether they are a hardware or total solution customer--and ask these and other important questions. We know what to ask and we understand how important it is to educate the customer so they can make an informed and considered decision.

Evaluation

Viator Networks requires its total solution customers to undertake a site evaluation prior to the selection of any HSIA system. Without an on-site examination of your existing telecommunications infrastructure, you run the risk of spending too much money for a solution that may have a short life span. Internet networks are expensive enough without requiring you to revisit the issue and the expense in less than three years. We strongly believe that a little planning on the front end makes for a better investment in the long run.

Recommendation

Once we have worked with the customer to determine the goals and have identified the existing infrastructure, it is then possible to make an intelligent recommendation to the property owner. All Viator Networks proposals include preferred and suggested solutions for achieving your goals. Our proposals are valid for 30 days.

Installation

Our installation process is a tightly choreographed process that merges labor, hardware, ISP installation and testing into a 30-45 day process. We assign each customer a project manager, who is responsible for making sure all of the pieces of the solution come together smoothly and communicating all relevant information to the customer. The customer also gets access to our on-line project management system, which allows them to track the entire installation and ordering process on a daily basis. In fact, we're so confident we can meet our installation timelines, if we can't (with the exception of bandwidth), we'll pay you a penalty fee for making you wait. Who else does that?

Revenue Sharing - Not Here!

Unlike most of its competitors, Viator Networks believes it earns a pretty good living selling and installing our products. We do not believe revenue-sharing is a viable business model for our company to use. Whether you purchase our Egress™ products (retail or wholesale), or hire us to provide a turnkey solution, you will pay Viator:

  • no monthly use fees
  • no per-port fees
  • no use-based fees
  • no portal use fees, or
  • no shared advertising revenue fees

What does this mean? It means the property owner or the service provider are able to establish any fee structure or business model they choose without having to worry about paying fees to Viator. We believe that any revenue you generate belongs to you.

Call or contact our sales office for more information.