help desk services

One of the keys to providing a good experience for your customers is making sure they have access to trained and experienced technical support. Because many firms have no desire to provide this support directly (the costs are too high) Viator Networks has established a program for our customers that makes 24 x 7 x 365 technical support not only practical, but also extremely affordable.

Viator Networks offers buyers of its products 24/7/365 end-user technical support, with unlimited calls, for a flat fee of $3,000 per property per year. Support issues would be limited to ensuring proper configuration of a given user's computer and making sure their computer is communicating properly with the network. This program offers unlimited calls--you won't get that many in the first place--along with prompt and courteous service.

End-user Support

End-users include guests in hotels, residents in apartment complexes, and similar users. Support would include answering computer configuration questions, remotely determining hardware configuration, and similar questions.

The provision of technical support for these users is typically arranged for by the property's service provider and is typically provided to the end-user at no charge. Since many service providers do not have 24/7 help desk services with toll-free telephone numbers, Viator Networks offers contracted technical support at some of the most aggressive prices available. Contact our sales office for more information.

Property Owners

Hardware support is provided for 3 years including parts to all purchasers of our Egress™ Server. Support service is provided by Dell™ and is available nationwide. Viator Networks provides support for the Egress™ software via a toll-free number, and is available 24 hours per day, seven days per week.

Service Providers

We can help reduce your help-desk costs significantly. Contracts can be for one, two or three years and provide technical support for end-users and properties. You can limit support to just connectivity or, for an additional cost, you can add software support for programs such as Microsoft Word, Excel, or PowerPoint. Please contact our sales office for more information.

Fee Payments

Help Desk support services are billed annually, although monthly payments can be billed directly to a credit card if you prefer. Monthly billing incurrs an additional processing charge. Payment must be received prior to the start of support services. Volume discounts are available as are special pricing for integrators and service providers.

Updated August 30, 2002