credit
policy
Viator Networks offers credit terms only to established customers. Until such time as a credit history is established, all products must be paid in full prior to shipment using a credit card, wire transfer, bank check, or Irrevocable Letter of Credit issued in U.S. dollars.
Special orders, such as OEM products and software customizations, require a 50% deposit at time of order and the remaining 50% prior to product shipment.
We accept these credit cards:
- VISA
- Mastercard
- American Express
We offer leasing through:
- Hana Financial Services
- Orix Financial
We offer credit to:
- Long-standing customers who have been with us at least 9 months
We verify creditworthiness by:
- Ordering a credit report
- Checking references
Product Shipping
- Products ship only when 100% of payment has been received and checks have cleared our bank or credit approval received
- We ship using FedEx or UPS
The maximum about of credit we offer is:
- Based on volume as well as order and payment history
We offer credit terms of:
- 50% deposit with balance due upon shipment of product
- With credit card and purchase order
- International orders require irrevocable letter of credit drawn on a bank with offices in the United States
We offer these incentives for early payment (for those to whom we have extended credit):
- 2% discount for payment within 10 days
- Higher credit limits for customers who pay bills early
We handle cancellations and refunds as follows:
- For customized hardware orders, customer forfeits deposit
- Jobs canceled early are billed proportional to work completed
- Demo systems must be returned no less than 30 days from date of receipt. Systems kept after 30 days are considered purchased and payment due immediately. If a credit card is used as collateral for the demo system, that credit card will be charged for the price of the system (or any balance) on the 31st day.
We offer recurring payments via credit card for:
- Technical support (help desk)
- Software technical support
updated: June 1, 2003